Cancellation Policies

• Cancellation policy for open tours

  Cancellations or amendments on open tour bookings can be made with 24+ hours notice via the self-service "Manage this booking" link on your booking confirmation email. We offer 100% refunds if an open tour booking is cancelled via the self-service Manage this booking link with more than 24 hours (1 day) notice before departure. We cannot offer refunds for tours cancelled with less than 24+ hours notice for any reason, but if you have a valid issue we'll do our best to transfer your boPopular

• Cancellation policy for private tours

  Cancellation terms vary by experience. Check the terms shown at checkout and repeated in your booking confirmation: those govern your booking. The current general terms distinguish private family bike tours, walking tours, taxi tours, day trips and tailored experiences. Older agreed terms are honoured. For help with an existing booking, send the team your booking reference, tour name and date using the instructions in your confirmation. The team must confirm any cancellation or refund; this chatPopular

• Cancellation policy for corporate tours

  Corporate Tour cancellations requests are to be made in writing to hello@tallyho.cc and will incur fixed fees depending on the notice period given; Time of cancellation: More than 2 weeks prior to arrival: 25% Less than 2 weeks and more than 1 week: 50% Less than 1 weeks and more than 72 hours: 75% Less than 72 hours: 100% All corporate tour bookings are non-transferable, except at the complete discretion of TH. Only in extenuating circumstances will bookings be consideredSome readers

• Can I book a private tour for a group of more than 12?

  Yes, we can accommodate a group of up to 140 people. Please reach out to hello@tallyho.cc for more details and a quotation.Few readers