Cancellation policy for open tours

Cancellations or amendments on open tour bookings can be made with 24+ hours notice via the self-service "Manage this booking" link on your booking confirmation email.

We offer 100% refunds if an open tour booking is cancelled via the self-service Manage this booking link with more than 24 hours (1 day) notice before departure.

We cannot offer refunds for tours cancelled with less than 24+ hours notice for any reason, but if you have a valid excuse we'll do our best to transfer your booking, no problemo.

Cancellation requests made by email, phone or chat app will incur a 10% admin fee.

For a full refund without fee, please use the link provided in your booking confirmation email. 👍

Updated on: 16/01/2025