Q: Cancellation policy for private tours

<h3 id="standardprivatetours">Standard Private Tours</h3> <p>For standard private tours<em>, get a 100% refund if you cancel with 24+ hours written notice by emailing hello@tallyho.cc (</em>tours included: Private Family Bike Tour of London, Landmarks &amp; Gems, Sin &amp; Salvation)</p> <h3 id="bespokeprivatetours">Bespoke Private Tours</h3> <p>For bespoke private tours, email your cancellation to hello@tallyho.cc. Fees depend on notice given:</p> <p>1 week to 72 hours: 25% 72 to 24 hours: 50% Less than 24 hours: 100%</p>

Question 1

Is there a weight limit?

Accepted Answer

At Tally Ho, we use classic British bicycles that are hand-built by Pashley Cycles in the town of Stratford-Upon-Avon (the home of William Shakespeare). The maximum rider weight on these bikes is 120kg / 264lbs

Question 2

Where is the meeting point?

Accepted Answer

Rides meet at the 189 Hercules Road, London, SE1 7LD. The closest underground station is Lambeth North on the Bakerloo line.

Question 3

Cancellation policy for open tours

Accepted Answer

Cancellations or amendments on open tour bookings can be made with 24+ hours notice via the self-service "Manage this booking" link on your booking confirmation email.

We offer 100% refunds if an open tour booking is cancelled via the self-service Manage this booking link with more than 24 hours (1 day) notice before departure.

We cannot offer refunds for tours cancelled with less than 24+ hours notice for any reason, but if you have a valid excuse we'll do our best to transfer your booking, no problemo.

Cancellation requests made by email, phone or chat app will incur a 10% admin fee.

For a full refund without fee, please use the link provided in your booking confirmation email. 👍

Question 4

Do tours operate in the rain?

Accepted Answer

Our tours run in all weather. We offer free ponchos if it rains. Come ready for fun, come rain or shine! ☀️🌦️

Question 5

Cancellation policy for private tours

Accepted Answer

Standard Private Tours

For standard private tours, get a 100% refund if you cancel with 24+ hours written notice by emailing hello@tallyho.cc (tours included: Private Family Bike Tour of London, Landmarks & Gems, Sin & Salvation)

Bespoke Private Tours

For bespoke private tours, email your cancellation to hello@tallyho.cc. Fees depend on notice given:

1 week to 72 hours: 25% 72 to 24 hours: 50% Less than 24 hours: 100%

Question 6

Do you allow children?

Accepted Answer

We allow children ages 12+ to join our Landmarks & Secret Gems bike tour.

For families with younger kids we offer a Private Landmarks and Gems Family Adventure.

This enables us to conduct the tour at a pace that is suitable and tailor the content more towards kids. We have a limited number of smaller bikes including a toddler seat and 'tag-along' bicycles.

The minimum age we accept on private tours is 9 months old. Please get in touch with us if you require options for young children.

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