Q: Cancellation policy for private tours

<h3 id="standardprivatetours">Standard Private Tours</h3> <p>For standard private tours<em>, get a 100% refund if you cancel with 24+ hours written notice by emailing hello@tallyho.cc (</em>tours included: Private Family Bike Tour of London, Landmarks &amp; Gems, Sin &amp; Salvation)</p> <h3 id="bespokeprivatetours">Bespoke Private Tours</h3> <p>For bespoke private tours, email your cancellation to hello@tallyho.cc. Fees depend on notice given:</p> <p>1 week to 72 hours: 25% 72 to 24 hours: 50% Less than 24 hours: 100%</p>

Question 1

Can I bring my own bike?

Accepted Answer

For sure! You're more than welcome to bring along your trusty steed! Feel free to ride in style with your own bike, and let's embark on a jolly good adventure together!

Question 2

Cancellation policy for open tours

Accepted Answer

Cancellations or amendments on open tour bookings can be made with 24+ hours notice via the self-service "Manage this booking" link on your booking confirmation email.

We offer 100% refunds if an open tour booking is cancelled via the self-service Manage this booking link with more than 24 hours (1 day) notice before departure.

We cannot offer refunds for tours cancelled with less than 24+ hours notice for any reason, but if you have a valid excuse we'll do our best to transfer your booking, no problemo.

Cancellation requests made by email, phone or chat app will incur a 10% admin fee.

For a full refund without fee, please use the link provided in your booking confirmation email. 👍

Question 3

Do tours operate in the rain?

Accepted Answer

Our tours run in all weather. We offer free ponchos if it rains. Come ready for fun, come rain or shine! ☀️🌦️

Question 4

Are bikes supplied?

Accepted Answer

Yes! :) On our bike tours we supply bicycles in a range of sizes, colours, and styles.

All of our bikes are hand-built by Pashley Cycles in Stratford-Upon-Avon (the home of William Shakespeare).

Helmets are also available free of charge. Wearing of helmets is optional in the UK.

Question 5

Cancellation policy for private tours

Accepted Answer

Standard Private Tours

For standard private tours, get a 100% refund if you cancel with 24+ hours written notice by emailing hello@tallyho.cc (tours included: Private Family Bike Tour of London, Landmarks & Gems, Sin & Salvation)

Bespoke Private Tours

For bespoke private tours, email your cancellation to hello@tallyho.cc. Fees depend on notice given:

1 week to 72 hours: 25% 72 to 24 hours: 50% Less than 24 hours: 100%

Question 6

Do you allow children?

Accepted Answer

We allow children ages 12+ to join our London Landmarks & Secret Gems bike tour.

For families with younger kids we offer a Private Family London Bike Tour.

This enables us to conduct the tour at a pace that is suitable and tailor the content more towards kids. We have a limited number of smaller bikes including a toddler seat and 'tag-along' bicycles.

The minimum age we accept on private tours is 1 year old. Please get in touch with us if you require options for young children.

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